Last updated: 08/06/21
INFORMATION WE COLLECT AND HOW WE USE IT
We do not collect and process data except when voluntarily provided by you. Each visitor can navigate in our website without giving any personal information.
You will need personal data (first name, last name, email, phone number, address, zip code, city, country) when you proceed with your booking or when you fill the website contact form.
We use your personal information to:
- To provide customer service related to your interactions with us
- Help you make a reservation
- Responding to your inquiries and other communications
How we collect personal data?
Directly from you when you communicate with us via email
Filling our Contact Form: In order to make a reservation and to ensure that we can communicate with you, you will be asked to fill in your personal information such as first name, last name, email, phone number, which we will not transmit them in anyone third.
ONLINE BOOKING SYSTEM
When you make a reservation, you will be asked to complete online booking form providing: your first name, last name, business or private email, phone number, address, zip code, city, country and reservation preferences. These information are essential to book and complete your reservation (including the sending of a confirmation email of the booking to you). These details will be stored on a secure server and encrypted and may be used by us to facilitate and personalise future transactions and bookings with you.
OFFLINE CREDIT CARD DATA
We collect credit card data (cardholder name, card number, expiration date and cvc) when you choose to complete your booking with “Offline Credit Card” payment method. That information are encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. Your credit card is only used for the specific transaction you have requested and its details are stored along with the credit card owner details up to the end of your booking. The details regarding your credit card will be deleted after the end of your accommodation and since you have paid all the amount of your bills you had to our hotel and up to 3 months after your departure.
The IP address through which the PC has access to the Internet and then to the website is used solely for gathering statistics.
ANONYMOUS DATA / "COOKIE" TECHNOLOGY
To make this site work properly, we sometimes place small data files called cookies on your device. Cookies are a standard method of registering user preferences when people use websites, to ensure a better and more personalized experience. These preferences are stored in a file on your computer's hard disk drive. For example, a cookie would contain your preferred country of residence so we do not have to ask you this question each time you visit.
Our website uses both persistent and session cookies. Persistent cookies are cookies that stay on your computer permanently until you "manually" delete them. Session cookies delete themselves automatically when you leave a website and go to another one or shut down your browser.
We also use analytical cookies. These allow us to recognize and count the number of visitors and to see how visitors move around the site when they are using it. This helps us improve the way our website works, for example by making sure users find what they need easily.
The visitor / user of this website may adjust his schedule for navigation and web browsing (web browser) so that either warns him to use "cookies" on certain services or to refuse to accept the use of "cookies "in any case. If the visitor / user of the services and pages do not wish to use "cookies" to identify himself may have limited access to some of the services, uses or functions provided by this website.
You can control and/or delete cookies as you wish - for details, see aboutcookies.org
EXTERNAL LINKS TO OTHER SITES
PROTECTION OF PERSONAL DATA
Our website is hosted on one of Europe's most famous and secure data center, it is in a dedicated environment that means it does not share the same resources with malicious and fraud websites. Although we take all reasonable steps to protect your personal data, we can not guarantee the security of personal data disclosed over the Internet. You accept the inherent consequences for the security of transactions executed over the internet and we are not responsible for any breach of security unless we act in negligence and only to the extent specified in these terms and conditions of use of the website.
From the very beginning until the completion of your on-line session, all your personal information is encrypted under the 256-bit (Secure Sockets Layer - SSL) encryption protocol. Every time you send information towards the system, your browser first encrypts the information using the 256 bits key and then sends the information to the system. The system decodes the information using the same key (which is predetermined at the start of your connection to the service) and then goes on to process the information. The system sends you information using the same encryption procedure.
CHILDREN & PERSONAL DATA
To respect the privacy of children and to comply with the laws designed to protect children, children under the age of 16 should not provide any Data. We will not knowingly collect, use, or disclose Data from a minor under the age of 16, without obtaining prior consent from a person with parental responsibility (parent, guardian). We ask that parents supervise their children while online.
DISCLOSING YOUR INFORMATION
We treat all personal information as confidential and we will never sell, rent, share or otherwise distribute or make available your data to third parties (natural-legal entities) with the exception of the relevant provisions of the law that concern forwarding information to the relevant authorities.
RETENTION OF YOUR PERSONAL INFORMATION
There is no specific timeout in which data is 'mature' or ceases to exist, and can be only manually deleted.
RIGHT TO ACCESS DATA
You have the right to access and update your Data or to require their deletion.
If you want to access, change or even delete your details, please contact us at the emails listed below and we will take immediate action.